Free Irish Delivery over €60Free Irish Delivery over €60By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Crossan Hair and Beauty ltd.’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'Crossan Hair & Beauty' or 'us' or 'we' refers to the owner of the website whose registered office is Crossan Hair and Beauty Ltd, Dublin road, Collooney, Co. Sligo, Ireland. The term 'you' refers to the user or viewer of our website.
Our IE registration number is 545481.
The use of this website is subject to the following terms of use:
By purchasing professional only products from us you are confirming that you are a qualified Hairdresser, Beauty Therapist or Nail Technician, and as such are competent in using the products sold on this website. We will not be held responsible for any injury or damages incurred by users of the products we sell. We reserve the right to ask for proof of professional status and to refuse to fulfil an order if we believe the person ordering is not a trade customer. As a business user, it is your responsibility to ensure that you are insured for products that you are using.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Colours of products may vary greatly due to differences in camera/monitor settings; product packaging may also be different to that shown.
All products are subject to stock availability. If we have insufficient stock to deliver the goods ordered by you we may, at our option, send a carefully selected substitute. If the substitute item has a lower price we will refund you the difference. We will not charge you more than your original order total without your permission. We will not be obliged to offer compensation for any disappointment suffered.
By booking a training course place you are agreeing to the following:
We reserve the right to cancel the course date, in this case we will notify you at least 7 days prior to the event and advise you of an alternative date/venue or provide you with a full refund
It is your responsibility to check with your potential/existing insurance provider to ensure you can gain your public liability, business insurance requirements before booking a training course through Crossan Hair & Beauty Ltd.
We reserve the right to correct any pricing errors on the site at any time. All purchases are subject to availability and Crossan Hair & Beauty reserves the right to refuse to supply to any individual or company.
All prices are exclusive of VAT and delivery and are quoted in Euros unless otherwise stated.
Special offers are subject to availability and may change without notice. In-store offers may not be available online; online offers may not be available in-store. When a free or discounted product is issued as part of a special offer, this must be returned, or full selling price paid if the qualifying product is returned as unwanted.
Payment in full is required to be made by any of the following credit/debit cards: Visa (including Electron), MasterCard or Maestro through this website prior to dispatch of goods.
We aim to dispatch orders within 1 - 2 working days however this can vary due to stock availability. Furniture and equipment orders are normally delivered within 2 - 4 weeks although some items may take 6 - 8 weeks. You will be advised of the estimated delivery date shortly after your order is placed. We use a courier ‘next working day’ delivery service for all orders dispatched by us to addresses in Ireland (some larger orders are sent direct from manufacturers). Delivery times to European destinations are usually between 3 – 8 working days. Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries. Delivery of overseas orders may be affected due to political conflicts, such as war, civil unrest, martial law etc. In the unlikely event that your delivery does not arrive with you. You need to notify us within 7 days of making your order. After this time we are unable to send replacement orders or offer refunds.
Please note that in some circumstances the delivery surcharge may need to be increased for large and/or bulky items either inside or outside of the Republic of Ireland. However, you will be informed of this before your order is dispatched.
It is our courier’s policy to leave goods with a neighbour if you're not in. Please enter 'do not leave with neighbour' into the delivery instructions when placing your order if you'd prefer the courier didn't do this.
Applies to orders placed online totalling €60 +VAT or more and being delivered to an Irish address; training courses, college kits & delivery charges do not count towards the free delivery threshold. Orders over this amount that include furniture or equipment will be subject to a surcharge. This will be advised dependant on the item in question.
Orders placed online before 2:30pm will be eligible for next day delivery, this applies to orders placed Monday to Thursday on working days only. Orders placed before 2:30pm on Friday will normally be delivered on the Monday. This service is subject to stock availability and does not apply to orders including furniture, equipment or special-order items. Where the next working day is a bank holiday, goods will be out for delivery on the following working day.
Please note we cannot send aerosols, flammable or hazardous items to overseas destinations. Please do not order any restricted items if delivery is to an overseas destination.
When purchasing goods for delivery outside of Ireland you may be subject to import duties and taxes which are levied once the goods reach the specified destination. You are also liable for any additional customs clearance charges, we have no control over these charges and cannot predict what they may be. If you are ordering goods for delivery outside of Ireland it is your responsibility to comply with all laws and regulations of the countries the goods will travel through and where the delivery is to be made.
We will retain ownership of the goods you order until we receive full payment for the order including any applicable delivery charges. Once the goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Returning goods bought online is not a problem, all we ask is that they're returned within 28 days of delivery, unused, in perfect condition and in their original packaging. Goods returned to us that do not meet these requirements will be sent back to you at your cost (normally our standard delivery charge).
Therefore, please inform us of your intention to return goods prior to dispatch.
Please return goods to the address shown below (returns cannot be processed in-store without prior authorisation) and ensure a copy of your invoice/receipt accompanies the return. We strongly recommend that you use some form of recorded delivery and that goods are securely packaged and insured as we cannot accept any responsibility for lost or damaged goods.
Furniture and equipment orders may be subject to additional conditions, please see below for details.
Due to health and safety regulations we cannot accept returns (subject to our discretion) of the following products if the packaging has been opened:
This list is not exhaustive and does not affect your statutory rights.
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect or damaged goods are received please inform us within 48 hours of delivery. Please see our contact details page for ways to get in touch. We’ll arrange collection of the goods (at our cost) and send out replacements as soon as possible. If it is more convenient for you to send the goods back to us, let us know and send to the address below using recorded delivery and we’ll reimburse you the cost of this. Please note that refunds cannot be processed in-store without prior authorisation.
For items returned due to a fault that has developed within the manufacturer’s warranty period, a repair, exchange or refund (including the original delivery charge where applicable) will be offered once the fault has been confirmed. In cases where the fault (or cause of the fault) is not apparent we reserve the right to send the item for testing. This will usually be carried out by the manufacturer and their response will be required before any actions can be taken. We will notify you of the outcome and options available. If a manufacturing fault is not found the item will be sent back to you at your cost (normally our standard delivery charge).
Furniture and equipment
Most furniture and equipment items are built to order or custom built; these items are subject to the following additional terms of cancellation or return:
Furniture and equipment orders cannot be cancelled more than 2 working days after being placed.
Returns address
Please send your returns to:
Returns Department
Crossan Hair and Beauty ltd
Dublin Road
Collooney
Co. Sligo
Ireland
Force majeure
Crossan Hair & Beauty shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, act of god or failure to deliver by suppliers or couriers.
